Telephone Helplines

Citizens Advice has a number of dedicated helplines to assist in solving your issue.  Please choose a helpline to call from the options below:

Help to Claim Universal Credit:
0800 144 8444

If you need assistance to apply for Universal Credit or have not received your first Universal Credit despite claiming.

Line are open Monday to Friday, 8am to 6pm

Energy & Consumer Helpline:
0808 223 1133

If you have a consumer issue like broken or faulty goods, or problems with energy, water or post.

Lines are open Monday to Friday, 9am to 5pm

*Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0808 223 1133

Debt Helpline:
0800 240 4420

If you’re having issues with money or debt.

Lines are open Monday to Friday, 9am to 8pm & Saturday 9.30am to 1pm

*Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0800 240 4420

Adviceline:
0808 278 7966

If you need general advice on any issue. This helpline is very busy and you may experience a waiting time of up to 45minutes at peak times.  Please stay on the line and we shall help you as soon as an adviser becomes available.

Line are open Monday to Friday, 9am to 5pm