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Alternative Advice

Take a look at our extensive list of alternative organisations and avenues you can also approach for help below:

HAGA - Action on Alcohol 

Support, help, advice, Saturday appointments and to make a referral: 020 8801 3999

Drop-in available at HAGA Alcohol Service, 590 Seven Sisters Road, London, N15 6HR

9am-5pm Monday, Wednesday, Thursday, Friday. 9am–7pm Tuesdays.

Pre-booked appointments: Saturday: 10am–3pm at our Haringey Recovery Service site, 590 Seven Sisters Road, London, N15 6HR

Citizens Advice Consumer

Helpline for clear & practical advice on all consumer issues

Freephone: 0808 223 1133 Monday to Friday 9am to 5pm (closed on bank holidays)

online chat also available

The National Debtline

Gives free advice & information on all areas of debt

Freephone: 0808 808 4000 Monday to Friday 9am-8pm & Saturday 9.30am-1pm


Free advice & information on debt

Tel: 0800 138 1111  Monday to Friday 8am-8pm, Saturday 8am-4pm

Disability Service Centre - Benefits

For advice or information about a claim that has already been made.

  • Disability Living Allowance (DLA):  0800 121 4600 (born after 8 April 1948)
  • Attendance Allowance (AA):  0800 731 0122 (born on or before 8 April 1948)
  • Personal Independence Payment (PIP):  0800 121 4433
  • PIP- new claims:  0800 917 2222
  • DWP Stratford Existing claims: 0800 169 0310
  • All lines are open from Monday-Friday 9am-5pm
  • Universal Credit full service:  0800 328 5644 Monday-Friday 8am-6pm

Disability Action Haringey

Tel: 02033550071 10am-3pm /

Book appointments online -

Winkfield Resource Centre, 33 Winkfield Road, Wood Green N22 5RP

Disability Law Service

Advice on Community Care Law and Employment & Discrimination Law for disabled clients, their families and carers

The Foundry, 17 Oval Way, London, SE11 5RR

Due to large volume of calls, client might be asked to leave their name and telephone number on voicemail. An adviser will try to call back within 3-5 working days.

Tel: 0207 791 9800    Monday – Friday 10am-1pm  &  2pm-5pm /

Equality Advisory Support Services (EASS)

Tel:  0808 800 0082

Textphone: 0808 800 0084

Monday to Friday 9am-7pm

Saturday 10am-2pm

(Email using online form on the website)

Rights of Women

Give advice on women’s legal rights over the phone

Family issues London Line:  tel: 020 7608 1137 Monday 10am–12pm & 2pm–4pm, Tuesday   2pm-4pm, Wednesday 2pm-4pm, Thursday 10am-12pm & 2pm-4pm (closed on bank holidays)

Family issues National Line: 020 7251 6577  Tuesday, Wednesday & Thursday 7pm–9pm, Friday 12pm- 2pm (closed on bank holidays)

Immigration Helpline: 020 7490 7689 Monday and Thursday 10am-12pm & 2pm-4pm (closed on bank holidays)

EU Settlement scheme line: 020 7118 0267

Tuesdays and Wednesdays 11am – 1pm & 2pm – 4pm

National Domestic Abuse Helpline

24hr Advice Line: 0808 200 0247

Live online chat on the website (Monday–Friday 3pm–10pm)

Men’s Advice Line

0808 801 0327 or

Monday-Friday 10am-8pm

East European Advice Centre 

information, help & advice for Eastern Europeans

Room 18, 238- 246 King Street, London W6 0RF

Polish/English:  07521857415

Romanian/English: 07730021986

Ukrainian/English/Russian: 07718 612 218

Phone lines open Monday to Thursday, 10:00 – 16:00

For General advice:

For all Ukrainian advice:

For EU Settlement Scheme questions:

Polish & Eastern European Christian Family Centre

information, help & advice (in Polish, Russian and Ukrainian)

The Irish Centre, Pretoria Road, London N17 8DX

Monday to Friday   10am-5pm

Tel: 0741 496 2199 / 0736 699 6861 / 0795 657 4275

HOPEC - House of Polish & European Community

Tel: 07308230008 / 07869558880 (English/Polish) / 07312028976 (English/French)


(no direct website but Facebook page)

Haringey Somali Community and Cultural Association

Information and advice for the Somali community. Advice on a wide range of subjects including welfare benefits, housing, immigration (OISC level1), education, employment and health.

Selby Centre, Selby Road, Tottenham N17 8JL

020 8885 1307  Monday - Friday 9am - 5pm

Turkish Cypriot Community Association

Casework in welfare benefits, housing, debt and immigration. Home care project providing personal care for elderly and disabled people. Free Legal Advice.

628-630 Green Lanes, London N8 0SD

020 8826 1080 /

ACAS (Advisory, Conciliation & Arbitration Service)

Advice on all areas of employment over the phone

Tel: 0300 123 1100 Monday to Friday 8am-6pm

(If you are a member of a trade union you should contact your trade union work representative)

Child Law Advice

Free specialist legal advice and information on child, family and education law for parents, carers and young people =

Digital advice first - only call if you can’t find answer on their website

Civil Legal Advice

A free government funded independent, confidential advice service. If they have a low income or receive benefits callers can get help on benefits & tax credits, employment, education, housing & debt issues - Check your availability via website

Tel: 0345 345 4345 Monday to Friday 9am-8pm, Saturday 9am-12.30pm

Haringey Law Centre

For housing, debt, asylum & immigration, welfare benefits

Tel: 020 8808 5354 Monday to Friday 11am–4.30pm or via online form on the website


Search facility on range of topics and postcode

Embrace UK Community Support Centre

Advice, information and guidance for disadvantaged groups including migrants, refugees and asylum seekers. Subjects covered include education and training, housing, welfare benefits, money and debt, health and sexual health, mental health, physical exercise, and youth activities, domiciliary care, and other older people services.

Selby Centre, Selby Road London N17 8JL

020 8801 9224 /

Shelter Line 

Advice on homelessness, disrepair illegal eviction & all areas of housing issues operate a 24hr service

Tel: 0808 800 4444 Monday to Friday from 8am–8pm

Weekends & Bank Holidays 9am–5pm

Homeless Link - Mulberry Junction

for single people aged 18+ affected by, or at immediate risk of homelessness

Drop-in Monday - Friday 8.30am - 12pm, 1pm - 4pm (closed Wednesday am, female only Thursday afternoon)

332 High Road, Tottenham N15 4BN

CARIS Haringey

Visits, supports and offers advice to families in temporary accommodation, including asylum seekers and refugees. Casework in housing and immigration (level 1).

St Philip's Church, Philip Lane, London N15 4HJ

020 8801 3004 / 07503 061561 / Email:

Citizenship & Nationality Enquiries (Croydon)

Tel: 0300 123 2253

UK Visas & Immigration Contact Centre

Tel: 0300 123 2241

Migrant Help UK

Tel: 0808 801 0503 (asylum helpline 24/7/365)

If you have a solicitor helping you with your immigration case, you should contact them

Immigration Advisory Service

Tel: 0203 411 1966 (London)

General Enquiry Line: 0333 414 9244

Monday to Sunday 8.30am – 8pm

Haringey Migrant Support Centre

Enquiries Line for new visitors (people who have never been to HMSC) or existing visitors with a totally new issue: Fortnightly Thursdays at 10 am: 020 4566 7412

The line opens at 10am and closes each week when all the slots are filled. This is first come-first served booking system – if you have an urgent issue, you need to call at 10am. If we cannot take your call, please try again the following Thursday. We will take only basic details from you at this stage. We will start working on your case the following Monday. Because of limited resources, we will not reply to new enquiries by email or telephone outside of this line and there is no way to leave a message on this line. Capacity is limited, so we will prioritise those who are destitute or on a very low income, and those who cannot afford to access advice elsewhere. We cannot help British citizens and we cannot support adults wishing to apply for British citizenship. We can only support people who live in London – please only call the line if you live in a London borough.

For existing Enquiries: Catch-up Line – Thursdays 12pm to 2pm: 020 4566 7445

British Red Cross Refugee Service

provider of services for refugees, asylum seekers, vulnerable migrants, and survivors of trafficking.The Refugee Service also offers support with family reunion and family tracing. There is also a specific team dedicated to Women.


Tel: 0207 704 5670; 0808 196 3651

British Red Cross Hackney Destitution Centre

Hackney Destitution Resource Centre 92 Dalston Lane, London E8 1NG

Information and advice - Food parcels, toiletries showers, internet use, craft classes.

Drop in open on Friday 11am until 4pm

The Unity Project

We exist to provide support to people who are facing poverty and/or homelessness as a result of their immigration status and the systemic discrimination behind it. Specifically, we assist destitute people with ‘No Recourse to Public Funds’ (NRPF).

Helen Bamber Foundation

Support for victims of trafficking and torture. Clients can self-refer by completing online application

Tel: 0203 058 2020 (10am to 4pm Monday to Friday)


Project 17

Project 17 works to end destitution among migrant families with no recourse to public funds.

Individuals: call us on 07963 509044 or email to discuss your circumstances.

Professionals: call us on 07701 330 016 or email to discuss your client's case.


Can give advice on benefits & legal issues

Freephone: 0808 802 0925

Mondays 10am-1pm & 4-6pm, Tuesdays 10am- 1pm, Wednesdays 10am-1pm & 5-7pm,

Thursdays 10am-1pm, Fridays 10am-1pm (closed bank holidays)


Advice and information for carers of relatives or friend’s child full time

Get advice via online form or if having a problem filling in the form

Tel: 0300 123 7015

Families Need Fathers

advice and information

Tel: 0300 0300 363 Monday-Friday 9am-10pm, Sat-Sun 10am-3pm

MIND in Haringey

For General Enquiries, telephone: 0300 123 3393

Haringey Wellbeing Network 07508 511128

Monday to Thursday 9am-5pm and Friday 9am-4:15pm

North London Office:  Station House, 73C Stapleton Hall Road, London N4 3QF

Tel: 020 8340 2474

Access to an Urgent Mental Health Assessment 


Haringey - 020 8702 6700

Barnet, Enfield and Haringey Mental health NHS Trust 


Tel: 0800 151 0023 (24/7/365 helpline)


North London Telephone Line: 116 123 (free from any phone)


Action Against Medical Accidents

Tel: 0845 123 2352 Monday to Friday 10am-3.30pm

or complete an online New Client Form on the website:

National Union of Students   

Website contact form

Ace Education

Advice on variety of educational issues & trainings

Tel: 0300 0115 142 Monday to Tuesday from 10am to 1pm. Term time only.

HM Revenue & Customs 

for advice & information (including tax credits)

Tax Credit Helpline: 0345 300 3900

Child Benefit: 0300 200 3100

Self Assessment: 0300 200 3310

Monday to Fri 8am-6pm

Tax Aid

(for people who earn less than £20000 and are not self- employed)


Tel: 0345 120 3779 before contacting Tax Aid, you should contact HMRC

Monday to Friday 9am-5pm

Tax Help for Older People 

(60+ and not self-employed) & on a low income (strictly under £20,000 pa)

Tel: 013088 488 066


National Advice Line: 0800 678 1602 Lines are open 8am-7pm, 365 days a year.

Independent Age Helpline

Tel: 0800 319 6789 Monday to Friday 8.30am - 6.30pm

The Silver Line

Tel: 0800 470 8090

Free and confidential helpline for older people open 24 hours a day, 365 days a year. We offer information, advice and friendship through our helpline and services.