Alternative Advice
Take a look at our extensive list of alternative organisations and avenues you can also approach for help below:
Alcohol Services and Haringey Recovery
HAGA - Action on Alcohol
Support, help, advice, Saturday appointments and to make a referral: 020 8801 3999
Drop-in available at HAGA Alcohol Service, 590 Seven Sisters Road, London, N15 6HR
9am-5pm Monday, Wednesday, Thursday, Friday. 9am–7pm Tuesdays.
Pre-booked appointments: Saturday: 10am–3pm at our Haringey Recovery Service site, 590 Seven Sisters Road, London, N15 6HR https://www.haga.co.uk/haringey-services/
Consumer
Citizens Advice Consumer
Helpline for clear & practical advice on all consumer issues
Freephone: 0808 223 1133 Monday to Friday 9am to 5pm (closed on bank holidays)
online chat also available
Debt
The National Debtline
Gives free advice & information on all areas of debt
Freephone: 0808 808 4000 Monday to Friday 9am-8pm & Saturday 9.30am-1pm
Stepchange
Free advice & information on debt
Tel: 0800 138 1111 Monday to Friday 8am-8pm, Saturday 8am-4pm
Disability
Disability Service Centre - Benefits
For advice or information about a claim that has already been made.
- Disability Living Allowance (DLA): 0800 121 4600 (born after 8 April 1948)
- Attendance Allowance (AA): 0800 731 0122 (born on or before 8 April 1948)
- Personal Independence Payment (PIP): 0800 121 4433
- PIP- new claims: 0800 917 2222
- DWP Stratford Existing claims: 0800 169 0310
- All lines are open from Monday-Friday 9am-5pm
- Universal Credit full service: 0800 328 5644 Monday-Friday 8am-6pm
Disability Action Haringey
Tel: 02033550071 10am-3pm / info@d-a-h.org
Book appointments online - https://www.d-a-h.org/
Winkfield Resource Centre, 33 Winkfield Road, Wood Green N22 5RP
Disability Law Service
Advice on Community Care Law and Employment & Discrimination Law for disabled clients, their families and carers
The Foundry, 17 Oval Way, London, SE11 5RR
Due to large volume of calls, client might be asked to leave their name and telephone number on voicemail. An adviser will try to call back within 3-5 working days.
Tel: 0207 791 9800 Monday – Friday 10am-1pm & 2pm-5pm / advice@dls.org.uk
Discrimination
Equality Advisory Support Services (EASS)
Tel: 0808 800 0082
Textphone: 0808 800 0084
Monday to Friday 9am-7pm
Saturday 10am-2pm
(Email using online form on the website)
Domestic violence
Rights of Women
Give advice on women’s legal rights over the phone
Family issues London Line: tel: 020 7608 1137 Monday 10am–12pm & 2pm–4pm, Tuesday 2pm-4pm, Wednesday 2pm-4pm, Thursday 10am-12pm & 2pm-4pm (closed on bank holidays)
Family issues National Line: 020 7251 6577 Tuesday, Wednesday & Thursday 7pm–9pm, Friday 12pm- 2pm (closed on bank holidays)
Immigration Helpline: 020 7490 7689 Monday and Thursday 10am-12pm & 2pm-4pm (closed on bank holidays)
EU Settlement scheme line: 020 7118 0267
Tuesdays and Wednesdays 11am – 1pm & 2pm – 4pm
National Domestic Abuse Helpline
https://www.nationaldahelpline.org.uk/
24hr Advice Line: 0808 200 0247
Live online chat on the website (Monday–Friday 3pm–10pm)
Men’s Advice Line
0808 801 0327 or info@mensadviceline.org.uk
Monday-Friday 10am-8pm
Ethnic-based groups
East European Advice Centre
information, help & advice for Eastern Europeans
Room 18, 238- 246 King Street, London W6 0RF
Polish/English: 07521857415
Romanian/English: 07730021986
Ukrainian/English/Russian: 07718 612 218
Phone lines open Monday to Thursday, 10:00 – 16:00
For General advice: info@eerc.org.uk
For all Ukrainian advice: ukraine@eerc.org.uk
For EU Settlement Scheme questions: euss@eerc.org.uk
Polish & Eastern European Christian Family Centre
information, help & advice (in Polish, Russian and Ukrainian)
The Irish Centre, Pretoria Road, London N17 8DX
Monday to Friday 10am-5pm
Tel: 0741 496 2199 / 0736 699 6861 / 0795 657 4275
info@peec.org.uk
HOPEC - House of Polish & European Community
https://www.haringeyconnected.com/locations/3630173
Tel: 07308230008 / 07869558880 (English/Polish) / 07312028976 (English/French)
Email: info@hopec.org.uk
(no direct website but Facebook page)
Haringey Somali Community and Cultural Association
Information and advice for the Somali community. Advice on a wide range of subjects including welfare benefits, housing, immigration (OISC level1), education, employment and health.
Selby Centre, Selby Road, Tottenham N17 8JL
020 8885 1307 Monday - Friday 9am - 5pm
Turkish Cypriot Community Association
Casework in welfare benefits, housing, debt and immigration. Home care project providing personal care for elderly and disabled people. Free Legal Advice.
628-630 Green Lanes, London N8 0SD
020 8826 1080 / info@tcca.org
Employment
ACAS (Advisory, Conciliation & Arbitration Service)
Advice on all areas of employment over the phone
Tel: 0300 123 1100 Monday to Friday 8am-6pm
(If you are a member of a trade union you should contact your trade union work representative)
Family issues
Child Law Advice
Free specialist legal advice and information on child, family and education law for parents, carers and young people =
Digital advice first - only call if you can’t find answer on their website
General Advice
Civil Legal Advice
https://www.gov.uk/civil-legal-advice
A free government funded independent, confidential advice service. If they have a low income or receive benefits callers can get help on benefits & tax credits, employment, education, housing & debt issues - Check your availability via website
Tel: 0345 345 4345 Monday to Friday 9am-8pm, Saturday 9am-12.30pm
Haringey Law Centre
For housing, debt, asylum & immigration, welfare benefits
Tel: 020 8808 5354 Monday to Friday 11am–4.30pm
info@haringeylawcentre.org.uk or via online form on the website
Turn2us
Search facility on range of topics and postcode
https://advicefinder.turn2us.org.uk/
Embrace UK Community Support Centre
Advice, information and guidance for disadvantaged groups including migrants, refugees and asylum seekers. Subjects covered include education and training, housing, welfare benefits, money and debt, health and sexual health, mental health, physical exercise, and youth activities, domiciliary care, and other older people services.
Selby Centre, Selby Road London N17 8JL
020 8801 9224 / post@embraceuk.org
Housing
Shelter Line
Advice on homelessness, disrepair illegal eviction & all areas of housing issues operate a 24hr service
Tel: 0808 800 4444 Monday to Friday from 8am–8pm
Weekends & Bank Holidays 9am–5pm
Homeless Link - Mulberry Junction
for single people aged 18+ affected by, or at immediate risk of homelessness
https://homeless.org.uk/homeless-england/service/mulberry-junction/
Drop-in Monday - Friday 8.30am - 12pm, 1pm - 4pm (closed Wednesday am, female only Thursday afternoon)
332 High Road, Tottenham N15 4BN
CARIS Haringey
Visits, supports and offers advice to families in temporary accommodation, including asylum seekers and refugees. Casework in housing and immigration (level 1).
http://www.carisharingey.org.uk/
St Philip's Church, Philip Lane, London N15 4HJ
020 8801 3004 / 07503 061561 / Email: info@carisharingey.org.uk
Immigration
Citizenship & Nationality Enquiries (Croydon)
Tel: 0300 123 2253
UK Visas & Immigration Contact Centre
Tel: 0300 123 2241
Migrant Help UK
Tel: 0808 801 0503 (asylum helpline 24/7/365)
If you have a solicitor helping you with your immigration case, you should contact them
Immigration Advisory Service
Tel: 0203 411 1966 (London)
General Enquiry Line: 0333 414 9244
Monday to Sunday 8.30am – 8pm
Haringey Migrant Support Centre
Enquiries Line for new visitors (people who have never been to HMSC) or existing visitors with a totally new issue: Fortnightly Thursdays at 10 am: 020 4566 7412
The line opens at 10am and closes each week when all the slots are filled. This is first come-first served booking system – if you have an urgent issue, you need to call at 10am. If we cannot take your call, please try again the following Thursday. We will take only basic details from you at this stage. We will start working on your case the following Monday. Because of limited resources, we will not reply to new enquiries by email or telephone outside of this line and there is no way to leave a message on this line. Capacity is limited, so we will prioritise those who are destitute or on a very low income, and those who cannot afford to access advice elsewhere. We cannot help British citizens and we cannot support adults wishing to apply for British citizenship. We can only support people who live in London – please only call the line if you live in a London borough.
For existing Enquiries: Catch-up Line – Thursdays 12pm to 2pm: 020 4566 7445
https://haringeymsc.org/get-help/
British Red Cross Refugee Service
provider of services for refugees, asylum seekers, vulnerable migrants, and survivors of trafficking.The Refugee Service also offers support with family reunion and family tracing. There is also a specific team dedicated to Women.
https://www.redcross.org.uk/get-help/get-help-as-a-refugee
Email: LondonRU@redcross.org.uk
Tel: 0207 704 5670; 0808 196 3651
British Red Cross Hackney Destitution Centre
Hackney Destitution Resource Centre 92 Dalston Lane, London E8 1NG
Information and advice - Food parcels, toiletries showers, internet use, craft classes.
https://www.refugeecouncil.org.uk/get-support/services/london-destitution-service/
Drop in open on Friday 11am until 4pm
The Unity Project
We exist to provide support to people who are facing poverty and/or homelessness as a result of their immigration status and the systemic discrimination behind it. Specifically, we assist destitute people with ‘No Recourse to Public Funds’ (NRPF).
https://www.unity-project.org.uk/makeanapplication
Helen Bamber Foundation
Support for victims of trafficking and torture. Clients can self-refer by completing online application
https://www.unity-project.org.uk/makeanapplication
Tel: 0203 058 2020 (10am to 4pm Monday to Friday)
Email: reception@helenbamber.org
Project 17
Project 17 works to end destitution among migrant families with no recourse to public funds.
Individuals: call us on 07963 509044 or email info@project17.org.uk to discuss your circumstances.
Professionals: call us on 07701 330 016 or email info@project17.org.uk to discuss your client's case.
Lone parent families
Gingerbread
Can give advice on benefits & legal issues
Freephone: 0808 802 0925
Mondays 10am-1pm & 4-6pm, Tuesdays 10am- 1pm, Wednesdays 10am-1pm & 5-7pm,
Thursdays 10am-1pm, Fridays 10am-1pm (closed bank holidays)
Kinship
Advice and information for carers of relatives or friend’s child full time
Get advice via online form or if having a problem filling in the form
Tel: 0300 123 7015
Families Need Fathers
advice and information
Tel: 0300 0300 363 Monday-Friday 9am-10pm, Sat-Sun 10am-3pm
Mental health
MIND in Haringey
For General Enquiries, telephone: 0300 123 3393
Haringey Wellbeing Network 07508 511128
Monday to Thursday 9am-5pm and Friday 9am-4:15pm
North London Office: Station House, 73C Stapleton Hall Road, London N4 3QF
Tel: 020 8340 2474
info@mind.org.uk
Access to an Urgent Mental Health Assessment
(self-referrals)
Haringey - 020 8702 6700
Barnet, Enfield and Haringey Mental health NHS Trust
(self-referrals)
https://www.beh-mht.nhs.uk/patients-and-carers/
Tel: 0800 151 0023 (24/7/365 helpline)
Samaritans
North London Telephone Line: 116 123 (free from any phone)
Email: jo@samaritans.org
Personal Injury/Clinical Negligence
Action Against Medical Accidents
Tel: 0845 123 2352 Monday to Friday 10am-3.30pm
or complete an online New Client Form on the website: https://www.avma.org.uk/help-advice/
Students
National Union of Students
https://www.nus.org.uk/contact
Website contact form
Ace Education
Advice on variety of educational issues & trainings
Tel: 0300 0115 142 Monday to Tuesday from 10am to 1pm. Term time only.
Tax
HM Revenue & Customs
for advice & information (including tax credits)
Tax Credit Helpline: 0345 300 3900
Child Benefit: 0300 200 3100
Self Assessment: 0300 200 3310
Monday to Fri 8am-6pm
Tax Aid
(for people who earn less than £20000 and are not self- employed)
Tel: 0345 120 3779 before contacting Tax Aid, you should contact HMRC
Monday to Friday 9am-5pm
Tax Help for Older People
(60+ and not self-employed) & on a low income (strictly under £20,000 pa)
Tel: 013088 488 066
Senior Citizens
AGE UK
National Advice Line: 0800 678 1602 Lines are open 8am-7pm, 365 days a year.
Independent Age Helpline
Tel: 0800 319 6789 Monday to Friday 8.30am - 6.30pm
advice@independentage.org
The Silver Line
Tel: 0800 470 8090
Free and confidential helpline for older people open 24 hours a day, 365 days a year. We offer information, advice and friendship through our helpline and services.